Corpus Christi Regional Transportation Authority (CCRTA) will process and investigate complaints from individuals alleging discrimination in CCRTA’s programs, services, or activities under the Americans with Disabilities Act of 1990 (ADA). Disability complaints alleging discrimination in programs, services, or activities may be filed under the following procedures.
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Instructions to the Public on How to File an ADA Complaint
How To File a Complaint
Any person who believes that they have been discriminated against based on disability by CCRTA may file an ADA complaint, directly or through an authorized representative, by completing and submitting CCRTA’s ADA Complaint Form. CCRTA will investigate complaints received no more than 180 days after the alleged incident.
A Complaint form may be accessed by clicking the link below.
The complaint should be filed with
Corpus Christi Regional Transportation Authority
Attention: JoAnna Serna, ADA Compliance Officer
602 N. Staples Street
Corpus Christi, Texas 78401
Send Via Email
You may attach any written materials or other information that you feel is relevant to your complaint.
Telephone
JoAnna Serna
CCRTA ADA Compliance Officer (361) 883-2287
For deaf or hearing impaired, please call through Relay Texas at 711
Complaint Procedures
Complaint Acceptance
Once the complaint is received, CCRTA will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgment letter within ten (10) days of our receipt of the complaint, informing him/her whether our office will investigate the complaint.
Investigations
CCRTA will promptly investigate all complaints of alleged discrimination based on disability in its services and programs. CCRTA will process and investigate alleged complaints within 60 days of receiving a complete complaint. CCRTA may contact the Complainant if more information is needed to resolve the complaint. The Complainant will have ten (10) business days from the date of contact to send requested information to CCRTA. CCRTA may choose to close the complaint if the requested information is not received within ten (10) business days. A complaint can also be administratively closed if the complainant no longer wishes to pursue the complaint or fails to cooperate in investigating the complaint.
Letters of Findings
After the investigation is completed, CCRTA will make a final decision and issue one of the following letters to the Complainant based on the investigation findings:
- A letter of finding summarizing the allegations and indicating CCRTA did not find a violation of ADA regulations. This letter closes the case.
- A letter of finding summarizing the allegations and indicating CCRTA’s services or programs violates ADA regulations. The letter will also contain a brief description of remedies CCRTA will undertake to achieve compliance.
Right to Appeal
A Complainant may appeal a final decision resulting from an ADA investigation by submitting a written appeal to CCRA no later than ten (10) business days after receipt of the final decision letter. The appeal must be submitted to the CCRTA Chief Executive Officer at the following address:
Attention: CCRTA Chief Executive Officer
Corpus Christi Regional Transportation Authority
602 N. Staples Street
Corpus Christi, Texas 78401
Federal Transit Administration
A person may also file a complaint directly with the Federal Transit Administration’s Office of Civil Rights at:
Federal Transit Administration (FTA)
Office of Civil Rights
East Building
1200 New Jersey Ave, SE,
Washington, DC 20590