Plan, Pay, GO!

Learn how to download and use the GoPass mobile app for your next bus ride:

Purchase Bus Passes

• Purchase bus passes and have them downloaded instantly to your device
• Passes are stored in the app’s wallet for easy access
• Securely add funds through the app

Real-Time Trip Planning

• Track your bus and routes in real-time
• Personalize with your favorite bus stops and routes
• Plan trips in advance with a step-by-step trip guide
• View the latest service alerts

• DART (Dallas Area Rapid Transit) – Travel that begins in the Dallas area of Texas
• DCTA (Denton County Transportation Authority) – Travel that begins in the Denton/Lewisville area of Texas
• Trinity Metro – Travel that begins in the Fort Worth area of Texas
• STAR Transit – Bus transportation in Kaufman County, Rockwall County, Mesquite, and Balch Springs areas of Texas
• Tulsa Transit (Metropolitan Tulsa Transit Authority) – Travel that begins in the Tulsa area of Oklahoma
• Citibus – Travel within the city of Lubbock, Texas

• GoPass App is FREE to download from Google Play and Apple App Store

• When you launch GoPass, the app will prompt you to enter your first name, last name and ZIP code.
• The next screen will ask you to enter your phone number.
  • Press “NEXT.”
• You will receive a one-time passcode via SMS text message.
• Enter the verification code in the app and press “NEXT.”
• You also can register from “Your Profile,” under “More” in the app which follows the same steps.
• This is a one-time registration process.

• First, make sure you are in an area with good cell service where you can receive SMS text messages to your phone.
  • You may need to contact your service provider to make sure your phone is set up to receive SMS text messages from 5-digit short codes.
• In some cases, service providers may have message blocking active.

• Yes, but the app will need the device’s phone number to communicate with your device. Since the GoPass app is optimized for mobile phones, the functionality and screen images may differ.

• Download the app again from the Google Play Store or Apple App Store.
• Register your name and phone number again.
• Once the phone is registered, the ‘Wallet’ section will be loaded with your tickets and purchase history.
• Your profile, if applicable, is also restored.

• Go to the Google Play store for Android phones or the Apple App Store for iPhones and search for “GoPass” to see if an update is available.
• You should run updates on the GoPass app as they are available to ensure that your phone receives any fixes or new features.

• Running an update will not delete your tickets or pass or change your profile.
• Your tickets and profile are linked to your phone number, not to the app or your phone.

• Your GoPass account is tied to your phone number, not your device.
• If you get a new phone, you will need to download the GoPass app to the new device.
• If you register in the app with the same phone number, your previously purchased tickets and passes will load into the Wallet section.
• You may register your phone number in the GoPass app on up to four devices within 180 days.

• Activate your pass when boarding the bus, and show the pass on your smartphone to the Bus Operator.
  • To activate your pass, slide the button on the bottom of your pass.
• Do not activate the pass until boarding to minimize the risk of your pass expiring.

• You can contact Customer Service (Monday – Friday, 8am – 5pm) at 361-883-2287 or visit the GoPass website for additional information.