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Plan, Pay, GO!

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IntroducingGoPass

Now you can plan and pay for your bus trip, with the new GoPass mobile app! With our free, new app, you can now:

 

◉ Purchase bus passes

◉ Plan your trip in real-time

◉ Personalize your experience

◉ Receive rider alerts and trip notifications

Option 1

 

  1. Download and open the GoPass app.
  2. Navigate to the “WALLET” tab in the bottom menu. Locate the “Add Funds” button in the top right corner.
  3. Select the first option to add funds at a local retailer using cash.
  4. Find participating stores near you using the “FIND A STORE” button.
  5. Once you’re at a participating retailer, have the cashier scan the barcode within the app and inform the cashier how much you would like to load.
  6. Pay using cash or a card.

Option 2

  1. Download and open the GoPass app.
  2. Navigate to the “WALLET” tab in the bottom menu.
  3. Locate the “Add Funds” button in the top right corner.
  4. Select the second option to add funds with Apple Pay or a card.
  5. Follow the on-screen instructions to add funds to your account.

  • How-To Guide

    Learn how to download and use the GoPass mobile app for your next bus ride:

     

     

    Download the GoPass Mobile App How-To Guide Here

  • Download the App

    Download the app on your mobile device:

     

       

     

    Scan the QR Code below to download the mobile app

  • GoPass Features

    Purchase Bus Passes

    • Purchase bus passes and have them downloaded instantly to your device
    • Passes are stored in the app’s wallet for easy access
    • Securely add funds through the app

    Real-Time Trip Planning

    • Track your bus and routes in real-time
    • Personalize with your favorite bus stops and routes
    • Plan trips in advance with a step-by-step trip guide
    • View the latest service alerts

     

     

  • Which other public transportation agencies use the GoPass app for transit tickets and passes?

    • DART (Dallas Area Rapid Transit) – Travel that begins in the Dallas area of Texas
    • DCTA (Denton County Transportation Authority) – Travel that begins in the Denton/Lewisville area of Texas
    • Trinity Metro – Travel that begins in the Fort Worth area of Texas
    • STAR Transit – Bus transportation in Kaufman County, Rockwall County, Mesquite, and Balch Springs areas of Texas
    • Tulsa Transit (Metropolitan Tulsa Transit Authority) – Travel that begins in the Tulsa area of Oklahoma
    • Citibus – Travel within the city of Lubbock, Texas

  • How much does the GoPass app cost?

    • GoPass App is FREE to download from Google Play and Apple App Store

  • How do I register when I use the GoPass app for the first time?

    • When you launch GoPass, the app will prompt you to enter your first name, last name and ZIP code.
    • The next screen will ask you to enter your phone number.
      • Press “NEXT.”
    • You will receive a one-time passcode via SMS text message.
    • Enter the verification code in the app and press “NEXT.”
    • You also can register from “Your Profile,” under “More” in the app which follows the same steps.
    • This is a one-time registration process.

  • What should I do if I didn’t receive the SMS text message with the 4-digit code to register my phone?

    • First, make sure you are in an area with good cell service where you can receive SMS text messages to your phone.
      • You may need to contact your service provider to make sure your phone is set up to receive SMS text messages from 5-digit short codes.
    • In some cases, service providers may have message blocking active.

  • Can I use this on my iPad, Android tablet, or other mobile smart devices that are not phones?

    • Yes, but the app will need the device’s phone number to communicate with your device. Since the GoPass app is optimized for mobile phones, the functionality and screen images may differ.

  • What if I accidently delete the app?

    • Download the app again from the Google Play Store or Apple App Store.
    • Register your name and phone number again.
    • Once the phone is registered, the ‘Wallet’ section will be loaded with your tickets and purchase history.
    • Your profile, if applicable, is also restored.

  • How do I update the GoPass mobile app?

    • Go to the Google Play store for Android phones or the Apple App Store for iPhones and search for “GoPass” to see if an update is available.
    • You should run updates on the GoPass app as they are available to ensure that your phone receives any fixes or new features.

  • What happens to my tickets if I run an update on the app?

    • Running an update will not delete your tickets or pass or change your profile.
    • Your tickets and profile are linked to your phone number, not to the app or your phone.

  • What happens if I change phones?

    • Your GoPass account is tied to your phone number, not your device.
    • If you get a new phone, you will need to download the GoPass app to the new device.
    • If you register in the app with the same phone number, your previously purchased tickets and passes will load into the Wallet section.
    • You may register your phone number in the GoPass app on up to four devices within 180 days.

  • When do I activate my pass?

    • Activate your pass when boarding the bus, and show the pass on your smartphone to the Bus Operator.
      • To activate your pass, slide the button on the bottom of your pass.
    • Do not activate the pass until boarding to minimize the risk of your pass expiring.

  • Who do I ask if I have other questions?

    • You can contact Customer Service (Monday – Friday, 8am – 5pm) at 361-883-2287 or visit the GoPass website for additional information.